If you have a paid subscription and wish to cancel your account, please follow the steps outlined below to submit a cancellation request.
Step 1: Submit a Cancellation Request
To initiate the cancellation of your account, you will need to submit a ticket through our chatbot located in the bottom right-hand corner of your Aplos account.
This request serves as the starting point for the cancellation process. Please ensure that all relevant information is included in your request, such as:
- Your first and last name
- Email address (that you use for Aplos)
- Reason for cancellation
Note: The requester must be an Administrator of the account.
Step 2: Support Team Review
Once your ticket has been submitted, our Support Team will receive it and begin processing your cancellation request. The Support Team will follow the established protocol to handle your account appropriately.
Step 3: Account Cancellation
After reviewing your request, our Support agents will cancel your organization’s account. Your account will remain active until the cancellation request has been processed and confirmed via email by an Aplos representative.
If you have any questions during this process or need further assistance, please do not hesitate to reach out to our Support Team through the ticketing system.